Shipping & Returns
UK Mainland Delivery
Free click and collect and free UK mainland delivery on orders over £100. UK mainland, next working day, delivery costs £9.95.
All orders placed after 12.00pm will be sent for delivery the following working day.
All UK mainland orders are sent via DHL. Orders placed before 12.00pm are sent the same day on a next day delivery service that will require a signature.
You will receive an email from DHL confirming your delivery depending on the accuracy of the email you provided on checkout. If the delivery is not convenient, you can arrange for the delivery day to be changed or for the parcel to be delivered to a neighbour.
Store Collection: Saffron Walden
We offer a click and collect service. Simply place your order online and use the voucher code "COLLECTION" and delivery cost will automatically be removed. We will contact you by email to inform you when your item(s) are ready to be collected from our store. You can specify a date for collection on checkout.
International Delivery Options
We offer international delivery to a range of countries:
Delivery in Europe (Zone 1) - Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway & Switzerland. Up to 5kg: £24.50
Delivery in Europe (Zone 2) - Portugal, Spain, Sweden. Up to 5kg: £44.50
Worldwide Delivery - China, Hong Kong, Japan, USA. Up to 5kg: £44.50
International Deliveries are made within two and three working days after the order is processed. Please note we send our orders on an express service but customs can delay the timescale of orders.
All deliveries will only occur on working days (Mon - Fri), excluding bank holidays. Also, a signature is required for delivery, unfortunately we are not responsible for a failed delivery if no one is available to sign for the parcel and the parcel is returned to the sorting office. Parcels are delivered Monday-Friday between 08:00am and 6:00pm.
If you have any questions relating to returns please contact us at firstname.lastname@example.org