Refund policy

Returns and refunds

Our chocolates are food, so we cannot take them back or give refunds if you change your mind. This does not affect your statutory rights.

If something arrives damaged or is not right

If your order arrives damaged, or something is wrong or missing, email us at enquiries@hill.st within 2 days of delivery with your order number and a photo, and we will replace it.

For click and collect orders, please check your order when you collect it and tell us in the shop if anything is not right.

Delivery

We deliver to the address you give us when you order, so please check it carefully. We cannot check or verify addresses or gift messages. Once your order has been delivered it becomes yours and your responsibility.

We currently deliver within the UK only.